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Refer The Help Desk Toolkit to a friend! - Download

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Refer The Help Desk Toolkit to a friend!

If you have a friend that you would like to recommend this page to, or if you just want to send yourself a reminder, here is the easy way to do it!

Simply fill in the e-mail address of the person(s) you wish to tell about The Help Desk Toolkit, your name and e-mail address (so they do not think it is spam and can reply to you directly with gracious thanks), and click the SEND button.

If you want to, you can also enter a message that will be included on the e-mail.

Resource title:The Help Desk Toolkit
Resource URL:http://www.soft-lib.com/the-help-desk-toolkit.html
Description:The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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